Refunds & cancellations

Last updated: 24 August 2026. In the event of any discrepancy between language versions, the French version prevails.

1. Product and service orders

Before preparation or pickup: the order can be cancelled by simply contacting our customer service (state the order number) — full refund. After pickup or performance: in the event of a defective or non-conforming product or an unperformed service, report it within 14 days — full or partial refund after verification with the partner merchant.

2. Table-reservation fee

The reservation fee (EUR 1 per guest) is refunded automatically, with no steps required, in two cases: the restaurant cannot accept the request, or you cancel before final confirmation. Once the reservation is definitively confirmed, the fee is retained. Cancellation takes one click from the tracking link received by SMS or e-mail.

3. Right of withdrawal (14 days)

For distance purchases, you have 14 days from receipt to withdraw without giving a reason, subject to the usual exceptions (perishable goods, unsealed hygiene products, personalised goods, catering or leisure services on a specific date). See article 7 of the Terms of Sale: Terms of Sale.

4. Method and timing

All refunds are made to the original payment method, generally within 5 to 10 business days depending on your bank. The operation appears under the descriptor MONPANIER. No refund in cash or to another medium is possible.

5. Contact

For any request: support@monpanier.boutique — reply within 2 business days.

Questions? support@monpanier.boutique · Legal notice · Terms of Sale · Privacy Policy · Refunds & cancellations · Delivery & pickup