Delivery & pickup

Last updated: 24 August 2026. In the event of any discrepancy between language versions, the French version prevails.

1. In-store pickup (default method)

Unless otherwise stated on the product page, orders are prepared by the partner merchant and picked up in-store in Monaco (“click & collect”), at the address shown on the merchant's page. Usual timing: preparation the same day or within 48 business hours of order confirmation. The merchant may contact you (e-mail or phone) to agree on a pickup slot. Show your confirmation e-mail at pickup.

2. Local delivery

Some merchants offer delivery within Monaco and neighbouring municipalities. Where offered, delivery and any related costs are indicated at the time of ordering or agreed directly with the merchant. In the absence of any indication, the applicable method is in-store pickup.

3. Services and reservations

Services (wellness, dining, experiences) are performed on the date and at the time agreed with the merchant. Table-reservation requests follow the dedicated flow: restaurant confirmation, SMS and e-mail notification, and a tracking link to modify or cancel.

4. “Price on request” items

Items marked “Price on request” are not sold online. The platform forwards your request to the merchant, who replies to you directly; no purchase obligation results from it.

5. Delay or issue

In the event of delay, unavailability or any fulfilment issue, contact our customer service with your order number — we coordinate the solution with the merchant (new deadline, replacement or refund under the refund policy). Refunds & cancellations.

Questions? support@monpanier.boutique · Legal notice · Terms of Sale · Privacy Policy · Refunds & cancellations · Delivery & pickup